Thank you for your reply.
If she has filed the proper paperwork and they have failed to properly process it, then this is grounds for filing a grievance through the union, as the union is the sole agent to bargain between the employee and employer. Thus, the first step would be to file the grievance through the union. The next step is that she would be able to file a complaint with the labor
board for unfair labor practices
for them not dealing with her paperwork in a proper manner and negligently delaying her pay in breach of her contract.
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