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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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TRYING TO CONNECT WITH aol, which has been my mail system

Customer Question

tRYING TO CONNECT WITH aol, which has been my mail system for a long time. using windows 10 , and experiencing many difficulties. Pleae , I need to read by AOL MAIL.
JA: How long have you had this issue with your A.O.L. account?
Customer: sINCE BUYING NEW COMPUTER USING WINDOWS 10.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tHROUGH A WEB BROWSER.
JA: What troubleshooting have you tried?
Customer: JUST SIGNING IN TO AOL.MAIL. I BEGIN WITH GOOGLE CROME.
JA: Anything else you want the email expert to know before I connect you?
Customer: NO - PLEASE HELP ME SOGNONG ON TO AOL AND G MAIL TO READ MY MANY MESSAGES THAT HAVE BEEN SENT.
Submitted: 9 days ago.
Category: Email
Expert:  Viet - Email Tech replied 9 days ago.

Hi,
I'm sorry about the issue. Is there any error or message?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 9 days ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  michelleclive replied 9 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Please explain the problem a bit more in detail. How do you access your email on a computer or a phone?

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