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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I have two emails in my sent folder that have been there

Customer Question

I have two emails in my sent folder that have been there since March 2015. When I attempt to delete them I get a message that says: "An unknown error has occurred" I have never been able to delete them. Can you please help me?
JA: Are emails stuck in your outbox or are you receiving an error message?
Customer: They are stuck in my "Sent Box" and I just want to get rid of them but cannot the Message: "An unknown error has occurred" is the only response I receive when I do try to delete.
JA: Are there any antivirus or firewall settings that could block you from sending mail?
Customer: You are speaking with someone who is 70 yrs old and I know very little about what my Norton 360 can do.
JA: Anything else you want the email expert to know before I connect you?
Customer: No that is about it.
Submitted: 12 days ago.
Category: Email
Expert:  Josh replied 12 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 12 days ago.

Which email program are you using?

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