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Hello and welcome to justanswer. My name is***** will be assisting you today.Please let me know the following.
Which version of Outlook are you using (2007,2010,2013...)?
Which version of windows is installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?
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Please answer my above questions so that i can help you better.
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Checking to see whether you still need help.