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Hi there and welcome
Can you tell me the part of the email address after the @ symbol with the issue please?
When you now try to sign into the acoc**t, what is the message you receive?
On which device are you trying to sigin into it on?
Your computer? Another device?
Howw on the iPad? Via the email app? Safari? Another app?
ok, click on this link
And follow the steps there to reset your password
Tell me when you have please.
Can you tell me what you mean please with
I never get prompt.
Which prompt are you referring to?
It is a text message that they send to you.
Can you check your phone for any text messages please.
ok, then a different number was provided then the one on record.
Did you enter a recovery email address you could be contacted on when creating this account?
ok, use this option to have the code emailed to you
Let me know the results please