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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I don't know, I have a laptop but not with me at the moment

Customer Question

Hello Pearl.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I don't know
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have a laptop but not with me at the moment and i need to access my email asap
JA: What troubleshooting have you tried?
Customer: I don't know how to do that
JA: Anything else you want the email expert to know before I connect you?
Customer: Nothing at the moment thank you
Submitted: 7 days ago.
Category: Email
Expert:  Sandy replied 7 days ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Expert:  Sandy replied 7 days ago.

Please tell me the part of your email address after letter @ only.

Expert:  Sandy replied 7 days ago.

Please reply back to me at this page.

Expert:  Sandy replied 7 days ago.

Please tell me the part of your email address after letter @ only.

Expert:  Sandy replied 7 days ago.

I will be glad to assist you with this.

The best option will be to use a live discussion via phone option troubleshoot the issue. Will that be okay?

You can reply to me here by typing in the box below.

Customer: replied 7 days ago.
Customer: replied 7 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Sandy replied 7 days ago.

Please click the secure remote session offer and send it to me.

Expert:  Sandy replied 7 days ago.

Do you have a phone number that ends with letter *****47

Expert:  Sandy replied 7 days ago.

Are you still there?

Do you have a phone number that ends with letter *****47

Expert:  Sandy replied 6 days ago.

Hi,

I'm just following up with you to see how everything is going.

Do you still need help with this?

If yes, please let me know.