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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Gmail account has gone away. How do I get it back? 1 day, I

Customer Question

gmail account has gone away. How do I get it back?
JA: How long have you had this issue with your Gmail account?
Customer: 1 day
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I go to gmail.com and type in my email and password.
JA: What troubleshooting have you tried?
Customer: I have no idea
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 5 days ago.
Category: Email
Expert:  Byron replied 5 days ago.

Hi. My name is ***** ***** I will be assisting you today.

Expert:  Byron replied 5 days ago.

Can you access your Gmail from this Google link: https://mail.google.com

Expert:  Byron replied 5 days ago.

Hi. I'm am trying to help you on this page. Please reply to me here using

the area just below.

Customer: replied 5 days ago.
not the email that I have my business connected to.
Expert:  Byron replied 5 days ago.

Thank you. Can I remotely connect to your computer and further troubleshoot the issue?

Customer: replied 5 days ago.
I do not need futher scams. This is a gmail problem and gmail needs to fix it,.
Expert:  Byron replied 5 days ago.

This is not a scam.

Can you sign in to the account from this link: https://mail.google.com

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