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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6590
Experience:  Computer Software Support Specialist for more than 10 years
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I BLOCKED MY OWN E MAIL ADDRESS BY MISTAKE AND NOW TO

Customer Question

I BLOCKED MY OWN E MAIL ADDRESS BY MISTAKE AND NOW IM UNABLE TO RECEIVE E MAILS , I'M ELDERLY SO TYPING WILL BE SLOW.
JA: Just to clarify, what email service provider are you using?
Customer: OUTLOOK MICROSOFT
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 10 days ago.
Category: Email
Expert:  Jess M. replied 10 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8, or 10?
  2. What email provider are you using? (Gmail, Yahoo Mail, AOL, Hotmail, etc)


Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 10 days ago.
outlook microsoft hotmail I 'm elderly so go slow
Customer: replied 10 days ago.
ok
Customer: replied 10 days ago.
ok how do i get online
Customer: replied 10 days ago.
I've been charged $39.00 and received nothing...desperately need answer
Customer: replied 10 days ago.
Have been charged for something.....online chat by Jess
Customer: replied 10 days ago.
how do I switch to online chat I paid for
Customer: replied 10 days ago.
still waiting for chat I've paid for
Expert:  Jess M. replied 10 days ago.

Hi,

Thank you for writing back. I am still here. I tried to accept your request for Secure Remote Assistance but there was a problem from your end. Please fix the problem so that we can do the remote session.

Jess

Customer: replied 10 days ago.
please help solve my issue
Customer: replied 10 days ago.
I just want to chat online
Expert:  Jess M. replied 10 days ago.

We are chatting right now.

Customer: replied 10 days ago.
Ive already paid 39.00 for a chat online - do not want a remote
Customer: replied 10 days ago.
ok Ive made a mistake blocked may own email address resulting in the inability to receive emails . wife is ill and doctor regularly emails
Customer: replied 10 days ago.
are you there ????
Expert:  Jess M. replied 10 days ago.

Ok, I understand your concerns. However, the nature of your problem is complex so I believe remote connection is a good option. But we can continue in this chat mode if you really want but you need to provide a better description of what you are having on your computer.

Please tell me how do you access your email. There are 2 ways to access that is why I am asking which one you are doing. First is through an email program and second is through a web browser.

Customer: replied 10 days ago.
I use hotmail and and have access thru outlook
Expert:  Jess M. replied 10 days ago.

Thank you for that information. Are you still able to SEND emails from your Outlook?

Customer: replied 10 days ago.
I switched junk mail from my inbox to junk mail. Than I blocked the advertisers email address to stop further emails . I starting receiving emails using my email address as sender so I tried blocking them thinking sense the sent them it would stop . t only succeed in blocking all incoming emails
Customer: replied 10 days ago.
no
Customer: replied 10 days ago.
I tried to send one to myself and was blocked by microsoft
Expert:  Jess M. replied 10 days ago.

How did you know it was blocked by Microsoft? Did you get any message saying it was blocked?

Customer: replied 10 days ago.
When I sent the email to mysef I received back a message saying it was undeliverable. My address is***@******.*** , could you see if by send to that address what message you receive back ?
Customer: replied 10 days ago.
I don't think micro blocked my email address , it was self inflicted
Expert:  Jess M. replied 10 days ago.

Thank you for that information. Can you please copy and paste the entire message or notification that you got about your email being undeliverable? Let me try to send you an email now to test.

Customer: replied 10 days ago.
What I was saying could try and send a message to my email account . Obviously I not computer savvy .cannot paste
Expert:  Jess M. replied 10 days ago.

I just tried to send an email to your hotmail account. Please check if you get it.

Customer: replied 10 days ago.
Just try and email me at the address provided & see if your successful
Expert:  Jess M. replied 10 days ago.

It was successful, and I did not get an email notification saying that my message is undeliverable.

Please check your Outlook for new message.

Customer: replied 10 days ago.
What if I lose you ? My phone number is(###) ###-####
Expert:  Jess M. replied 10 days ago.

No, if you are using a web browser now to chat with me, it will not affect our chat if you try to access your Hotmail account.

If you are using the same web browser to access your Hotmail, then I believe you can access it using a NEW tab to keep our chat open.

Expert:  Jess M. replied 10 days ago.

I believe your email is working now. I tried to send you an email and I did not get a Failure Delivery Notification which means that your email address is intact.

I hope I was able to help.
Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

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