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Jay D
Jay D, Email Support Engineer
Category: Email
Satisfied Customers: 612
Experience:  Business Owner at LCS
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My gmail email got hack and the hacker change my recovery

Customer Question

my gmail email got hack and the hacker change my recovery email and phone number on my google account and that email is***@******.*** i use that email for my youtube channel
JA: How long have you had this issue with your Gmail account?
Customer: all day
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: thats it i just want gmail email back from the hacker
Submitted: 1 month ago.
Category: Email
Expert:  s_feehan replied 1 month ago.

Hello my name is ***** ***** I hope to assist with that. It's currently 3:23pm here in Virginia. Thank you for coming to JustAnswer...

Expert:  s_feehan replied 1 month ago.

First, please try https://accounts.google.com/signin/recovery it will prompt you for the last password ***** remember, and some other verification PRIOR to the hack... You may also call Google directly at 1-***-***-****

Expert:  s_feehan replied 1 month ago.

Please let me know if i can assist in any other way.

Customer: replied 1 month ago.
i try the google recovery
Customer: replied 1 month ago.
the number didnt help me out at all
Expert:  Jay D replied 1 month ago.

You requested Secure Remote Assistance, I am here to assist you with this. Please click on the following blue link that says click here. Then accepted the terms, download and run/open the file and I will connect to you – CLICK HERE