How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36120
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

Why won't my password work? about ten minutes ago. through a

Customer Question

Why won't my password *****?
JA: When did you last reset your username and password?
Customer: about ten minutes ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through a web brower
JA: What troubleshooting have you tried?
Customer: I have tried to contact you. Please send me a phone number to talk to you.
JA: Anything else you want the email expert to know before I connect you?
Customer: no.
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please for which service this password ***** *****?

Please let me know

Customer: replied 1 month ago.
the password ***** ********@******.***. Just change the password ***** give me a new one. I don't know what I'm doing.
Expert:  Richard replied 1 month ago.

Hi there

We cannot change it that way sorry else anyone could access anyone else's account.

But can you please use my link below to reset your password.

https://accounts.google.com/signin/recovery

Once done, then use this new password ***** sign into your account

Let me know the results please