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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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MY PASSWORD DOES NOT WORK UNABLE TO GET MY MAIL, I LOST THE

Customer Question

MY PASSWORD ***** NOT WORK UNABLE TO GET MY MAIL
JA: When did you last reset your username and password?
Customer: I LOST THE MAIL ICONE AND COULD NOT USE MY PASSWORD ***** WEEK
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ON MY I PHONE OR ON MY TABLET
JA: What troubleshooting have you tried?
Customer: I GOT THE APPLE ASSISTANCE THEY WERE ABLE TO GET THE MAIL ICONE BACK ON THE I PHONE BUT I IAM NOT ABLE TO USE MY PASSWORDS.
JA: Anything else you want the email expert to know before I connect you?
Customer: I HAVE AN IPAD WHICH I REVEIVE THE MAIL BUT I NEED TO RECEIVE MY MAIL ON MY PHONE
Submitted: 7 days ago.
Category: Email
Expert:  Richard replied 7 days ago.

Hi there and welcome

Can you tell me please the part of your email address after the @ symbol?

Thank you

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