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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my hotmail account password and cannot access my

Customer Question

I forgot my hotmail account password ***** cannot access my mail. Can you help me. /
JA: How long have you had this issue with your Hotmail account?
Customer: About a week. Ever since I have tried to use it from my new location in North Dakota. Worked fine from my home in California,
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: By iPhone, computer in ND and by IPad in ND.
JA: What troubleshooting have you tried?
Customer: When my hotmail was first stopped, they led me through a process to change my password. This fixed it for a day, then when asked to enter my password, I didn't get it correct and they seem to have locked me out.
JA: Anything else you want the email expert to know before I connect you?
Customer: That's it.
Submitted: 12 days ago.
Category: Email
Expert:  Cris replied 12 days ago.

Hi there, I am Cris and will be glad to assist you.

Have you tried filling out the Windows Live Recovery Form?

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