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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my email account. I have not used it since I

Customer Question

I cannot access my email account. I have not used it since I retired in 2000. Also, I had been using a yahoo finance stream for accessing stock information, and it is not working (Load of URL<r=1 failed with error code -310.
JA: Just to clarify, what email service provider are you using for this account?
Customer: not sure what you mean
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser. Like I indicated, I have not access my yahoo mail since I retired. I use aol to access my mail, but use yahoo to access financial data
JA: What troubleshooting have you tried?
Customer: just about everything. the search keeps sending my back a response to an email address that is no longer valid
JA: Anything else you want the email expert to know before I connect you?
Customer: no, I would like to use the yahoo finance stream that I have been using for 17 years(contained in the error message that i sent). Also, I am hard of hearing, so a phone call is useless. rather communicate as we are doing
Submitted: 11 days ago.
Category: Email
Expert:  Richard replied 11 days ago.

Hi there and welcome

To clarify, you are saying you have not signed into your yahoo account since 2000, is this correct?

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