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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I use gmail and I changed my password tonight because i

Customer Question

I use gmail and I changed my password ***** because i received a strange email today and it appears that some one signed into my account and now my email is sending out email to everyone. Now after changing my password ***** am not receiving any emails at all. Can you help please
JA: How long have you had this issue with your Gmail account?
Customer: just tonight
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Most times through a web browser, except when I am away from home and I use my phone and or iPad.
JA: What troubleshooting have you tried?
Customer: I can't find the help i want on google.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

Is it on all devices you do not receive any emails or just one device in particular?

Please let me know