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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get signed in with my e-mail and password, I

Customer Question

I can't get signed in with my e-mail and password
JA: When did you last reset your username and password?
Customer: I haven't
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru my web browser
JA: What troubleshooting have you tried?
Customer: all kinds
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Sandy replied 1 month ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 1 month ago.

May I know about the email service provider? gmail/yahoo/hotmail or other.

Optional: I can also start live discussion via phone or secure remote session. Just let me know.

Expert:  Sandy replied 1 month ago.

Please reply back to me at the box given below.

Expert:  Sandy replied 1 month ago.

Please tell me about your email service provider. gmail/yahoo/hotmail or other

Please type into the box given below and click Post.

Expert:  Sandy replied 1 month ago.

It seems that you're unavailable now. Please let me know when you come back online. I will help you with this.

Expert:  Sandy replied 1 month ago.

I will be glad to assist you with this.

The best option will be to use a secure remote screen connection to troubleshoot the issue/ It will require downloading a screen connect app to get us started.

You can reply to me here by typing in the box below please.