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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I am helping my friend Lawson from New Orleans get into his

Customer Question

I am helping my friend Fred Lawson from New Orleans get into his yahoo account. He's here in Houston right now, and the password ***** not work. We tried all the questions, and apparently they don't work. He is elderly and it is hard for him to understand why it doesn't work. his account is***@******.***
JA: How long have you had this issue with your Yahoo account?
Customer: about a week. it worked in New Orleans, but not here.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: well, it won't let us get [ast the security questions.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Email
Expert:  michelleclive replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 1 month ago.

You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
I can help you recovery the account if he has access to the recovery email and the phone number which was provided during the yahoo account creation.

Let me know if he has the access to both. Thanks

Customer: replied 1 month ago.
He does have access to the phone, but does not receive texts. His computer is here, and we have it signed to my wifi, but we need to reset the password ***** My mobile is(###) ###-#### and I receive texts.
Customer: replied 1 month ago.
Why can't we change the password?
Expert:  michelleclive replied 1 month ago.

Do you want me to remote connect and check the problem and fix it for you?

Customer: replied 1 month ago.
No
Expert:  michelleclive replied 1 month ago.

I will open the question for other experts for the views and input.

Customer: replied 1 month ago.
Will it take very long, otherwise, he is not able to stay 24 hours to get the message.
Expert:  Sandy replied 1 month ago.

Hi, I'm Sandy and I look forward to help you today.

Expert:  Sandy replied 1 month ago.

Hi,
I'm following up with you to see how everything is going.

Do you still need help with this with your friend email address?

If yes, please let me know once. Thank you, ***** *****