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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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When I try to access my outlook email I get nothing in my

Customer Question

When I try to access my outlook email I get nothing in my email, but a message comes up to fix account. When I try to do this I can another message that says that there is a problem and it can't fix. I am unable to receive any emails whatso ever.
JA: How long has this been an issue?
Customer: Receiving no email for the last 2 -3 days.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I bought the microsoft programs in November and I access it through my desktop
JA: What troubleshooting have you tried?
Customer: I've had this computer to technicians twice, and I have tried to use the fix account that appears at the right hand side of my outook
JA: Anything else you want the email expert to know before I connect you?
Customer: Can't think of anything right now.
Submitted: 2 months ago.
Category: Email
Expert:  PC_Wizzard replied 2 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Is it only Outlook that's not opening or is it Word and Excel as well?

Expert:  PC_Wizzard replied 2 months ago.

Also can you access your mail online?

Customer: replied 2 months ago.
Haven't tried Word or Excel in a while. I noticed that sometimes when I try to access the free games ex. solitare, everything is slow. I'm worried because now I can't get any emails at all. If you don't fix, I guess I will have to try something else?
Expert:  PC_Wizzard replied 2 months ago.

I can offer a secure remote session to assist you?

Expert:  PC_Wizzard replied 2 months ago.

HI i'm just following up if you still need help?

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