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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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My gmail account on my desktop just hangs and won't open. It

Customer Question

My gmail account on my desktop just hangs and won't open. It works on my iPhone app, but the bar that shows me logging in is frozen.
JA: How long have you had this issue with your Gmail account?
Customer: just this morning
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my phone app
JA: What troubleshooting have you tried?
Customer: restarted the computer (twice), restarted the router once, and refreshed my email numerous times.
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I can think of
Submitted: 7 days ago.
Category: Email
Expert:  michelleclive replied 7 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 7 days ago.

are you using a PC or MAC and which browser are you using

Customer: replied 7 days ago.
pc
Expert:  michelleclive replied 7 days ago.

which browser are you using

explorer, edge, firefox or chrome

Customer: replied 7 days ago.
when I logged into your site they quoted a $5 charge fior an answer and appeared connected to Google. I checked my bank account andb there is a $38.18 charge pending from Just Answer. what's going on?
Customer: replied 7 days ago.
Michelle are you there?
Expert:  michelleclive replied 7 days ago.

the$ 5 is initial deposit plus additional question charges

if you have billing issues please contact customer care

Customer: replied 7 days ago.
I have cancelled my card and challenged the $38.17 charge at my bank. I won't be using any Just Answer services.

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