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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36052
Experience:  Over 15 year experience in Email Systems and Programs
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I do not receive any emails, .com.au, just the computer,

Customer Question

i do not receive any emails
JA: Just to clarify, what email service provider are you using?
Customer: adam.com.au
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: just the computer
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please which email program you are using to connect to your adam.com.au email service?

eg: outlook 2016, Thunderbird?

Please let me know

Thank you

Customer: replied 2 months ago.
outlook express 2010
Expert:  Richard replied 2 months ago.

Thank you

If you connect to your account via my link below, do you see emails there that do not show within outlook?

https://webmail.adam.com.au/

Please let me know

Customer: replied 2 months ago.
never had trouble before
Expert:  Richard replied 2 months ago.

thanks

Can you do the last instructions I gave and let me know the results please

Customer: replied 2 months ago.
i received your emails on adam
Expert:  Richard replied 2 months ago.

So via the link I gave you

https://webmail.adam.com.au/

You see emails there that do not show in outlook 2010 correct?

Customer: replied 2 months ago.
Customer: replied 2 months ago.
i can see the whole history
Expert:  Richard replied 2 months ago.

Thank you

Which version of windows are you using?

Customer: replied 2 months ago.
2007
Customer: replied 2 months ago.
ok?
Customer: replied 2 months ago.
do i contact adam?
Expert:  Richard replied 2 months ago.

Ok, I think you mean windows 7

If to, then close outlook, click start, control panel.

Then type in Mail in the top right and click on it

Click show profiles, then click add and add the new profile, entering in your email information.

Once done, make sure in the drop down box on the show profiles screen to set this new profile as default.

Then open outlook and it should then work.

Let me know the results please

Thank you