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Hi there and welcome
Can you tell me please which email program you are using to connect to your adam.com.au email service?
eg: outlook 2016, Thunderbird?
Please let me know
If you connect to your account via my link below, do you see emails there that do not show within outlook?
Can you do the last instructions I gave and let me know the results please
So via the link I gave you
You see emails there that do not show in outlook 2010 correct?
Which version of windows are you using?
Ok, I think you mean windows 7
If to, then close outlook, click start, control panel.
Then type in Mail in the top right and click on it
Click show profiles, then click add and add the new profile, entering in your email information.
Once done, make sure in the drop down box on the show profiles screen to set this new profile as default.
Then open outlook and it should then work.
Let me know the results please