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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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Its not my mail it's my phone. Google mail won't let me in!

Customer Question

Hello, its not my mail it's my phone. Google mail won't let me in!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser usually
JA: What troubleshooting have you tried?
Customer: Reboot, google the heck out of it, by passing googlemail sign in, 3 weeks worth1
JA: Anything else you want the email expert to know before I connect you?
Customer: I have been in touch with Samsung, I have a Galaxy S7 Edge, but they are as helpful as a chocolate fireguard. The problem started when my battery died and I had to put in my PIN number.
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

What is the error you get when you fail to sign into your account?

Please let me know

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