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Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Email Expert
Category: Email
Satisfied Customers: 11593
Experience:  25+ Years Experience in Field. MCSE, ICCP, Expert in Large Email Platforms
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I forgot my password. I do not have texting. i don't

Customer Question

I forgot my password. I do not have texting.
JA: When did you last reset your username and password?
Customer: i don't remember
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i haven't accessed my account since feb.
JA: What troubleshooting have you tried?
Customer: what do you mean
JA: What confuses you?
Customer: how do I trouble shoot
JA: Anything else you want the email expert to know before I connect you?
Customer: i am not how to trouble shoot. can you explain
Submitted: 8 days ago.
Category: Email
Expert:  Michael Hannigan replied 8 days ago.

Hello. My name is Michael. I can help you with your question.

What type of account are you having a problem with?

Customer: replied 8 days ago.
gmail
Expert:  Michael Hannigan replied 8 days ago.

Are you able to log in from your computer browser at gmail.com?

Customer: replied 8 days ago.
I sign in but ask for texting. I do have access currently to my phone.
Expert:  Michael Hannigan replied 8 days ago.

If you have your most recent password, you should be able to sign in through your browser with your email address and password *****

Customer: replied 8 days ago.
the problem is I do have my current password
Expert:  Michael Hannigan replied 8 days ago.

You do?

Expert:  Michael Hannigan replied 8 days ago.

Or did you mean that you do not?

Customer: replied 8 days ago.
I mean not
Expert:  Michael Hannigan replied 8 days ago.

There is sometimes an alternate method you can use.

When you get to that point, do you see a link at the bottom that says use a different method, or something to that effect?

Customer: replied 8 days ago.
no I just see a place to enter password ***** click on forgot & then enter phone number for a text
Expert:  Michael Hannigan replied 8 days ago.

What does it say under that.

Expert:  Michael Hannigan replied 8 days ago.

Should have this.

Customer: replied 8 days ago.
it says try a different question. I don't know when I signed up.
Customer: replied 8 days ago.
I just got in. thank you for your help. how much will I be billed.
Expert:  Michael Hannigan replied 8 days ago.

I don't have any insight into billing.

I am a technical resource.

Expert:  Michael Hannigan replied 8 days ago.

You won't be billed anything in addition to what you've already paid.

Any billing questions must be directed to JustAnswer on their help page.

Please remember to click the 5 star rating and submit before leaving. Thank you!

Customer: replied 8 days ago.
how do I check with billing.
Expert:  Michael Hannigan replied 8 days ago.

http://ww2.justanswer.com/help

Before leaving this page though, please remember to click the 5 star rating and submit. That's how I get credit for helping.

Expert:  Michael Hannigan replied 8 days ago.

Do you know how to do the rating? I am required to stay in chat until it is done.

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