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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Im &@ yrs old and I cant understand all the info giving me

Customer Question

Im &@ yrs old and I cant understand all the info giving me directions. My email wont open it says i have to go back to a safe place???????????????
JA: Just to clarify, what email service provider are you using?
Customer: 72 my age sorry. Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Tablet & phone, however my phone used to be sinc together on my phone knows they are not
JA: What troubleshooting have you tried?
Customer: dont know other than runnining my malware
JA: Anything else you want the email expert to know before I connect you?
Customer: Sorry im so stupid havent worked on email since 80s-90s @ that time our computers didnt have an internet
Submitted: 1 month ago.
Category: Email
Expert:  Samuel Kresslein replied 1 month ago.

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Expert:  Samuel Kresslein replied 1 month ago.

When is the warning message popping up? After clicking on Outlook?

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