Need Help With Email? Ask Your Email Questions Online
Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
How did you try to login to gmail?
Via a web browser?
What browser do u use?
Chrome, internet explorer?
Click on this link and try to add your gmail account
Did you manage to add the account?
You are currently signed into another account correct?
Please see image attached - it's my account
Click on the circle top right hand corner
Ones you are signed in it will remember that for the next time you open gmail and will open that one by default.
You want to sign into***@******.***?
I can assist you remotely as well?
Ok click on the following then and see what happens
Please see image attached
Can you try another browser to see if you can login to that email account?
Can you give me the password ***** that I can see if I can login to that account?
You can change it again afterwards?
Before this you only used the Hotmail account and no Google account?
Please open up gmail again then go to top right corner on the circle and select sign out and try to add the account again
You might have we can check that now
I will be away for 5 min
And if you try to add one now?
Still the same?
What's your number so that we can check what gmail accounts are linked to your number?
Please check your phone for a 6 digit code and provide me with that?
Yes see image attached
Let me see if we can use this - give me 5 min
Lets try to reset that account again - I see it's giving your number in recovery
Please give me the 6 digit code
I'm getting the same page as you now - looking into this now
Ok tried everything and it's not possible to use***@******.***
Do u use the***@******.*** account at all?
It said it's taken but no one uses that account and google never reuses an email account
So I believe it was working years ago and now we cannot get the same email again.
Unfortunately it will not be possible
I will request that now.
the password ***** that account is temp1234#