How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have forgotten my Outlook password. How do I recover it,

Customer Question

I have forgotten my Outlook password. How do I recover it
JA: How long has this been an issue?
Customer: Just started today. I tried to send an email and the box kept coming up with my email address and asking me to type my password. When I typed what I thought it was my password ***** box kept coming back. I cannot send an email using Outlook.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browser using either my home computer or my work computer. I think I may have used the wrong password ***** my work email which uses Outlook.
JA: What troubleshooting have you tried?
Customer: I was not aware of any troubleshooting. When I try to send an email in Outlook the diaglog box keeps coming back and I cannot get rid of it. This happened before and my son, who is a computer genius, fixed. I am NOT a computer genius!
JA: Anything else you want the email expert to know before I connect you?
Customer: No. Apparently, I need my correct Outlook password ***** send an email using Outlook.
Submitted: 2 months ago.
Category: Email
Expert:  PC_Wizzard replied 2 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Can you receive mail?