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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I can not get in to my my3gsons yahoomail account, a friend

Customer Question

I can not get in to my my3gsons yahoomail account , a friend helped me with a tablet and put a different password ***** now that one is the one controling!!
JA: How long have you had this issue with your Yahoo account?
Customer: 1 week
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: system recovery
JA: Anything else you want the email expert to know before I connect you?
Customer: how do i keep it from reaccuring
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me the make and model of the device that you are accessing the email account on?

Please let me know

Customer: replied 1 month ago.
hp home computor
Expert:  Richard replied 1 month ago.

ok, but are you accessing Yahoo via your web browser?

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