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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Yahoo.com recently made Yahoo my e-mail account a home page.

Customer Question

Yahoo.com recently made Yahoo my e-mail account a home page. My computer is old and cannot support this change. My computer keeps crashing since this was done. I had received a message from Yahoo asking to become my home page to stop ads from being on the page, I did not respond. Please change my e-mail page back to what it was.
JA: How long have you had this issue with your Yahoo account?
Customer: For the past week since Yahoo made my e-mail page a Yahoo Home Page.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser on my "old" computer.
JA: What troubleshooting have you tried?
Customer: My computer keeps crashing and when it comes on, a message a program was recently installed that the computer cannot support. I did not install anything. Only thing new was Yahoo home page.
JA: Anything else you want the email expert to know before I connect you?
Customer: How to change my e-mail page back to what it was.
Submitted: 12 days ago.
Category: Email
Expert:  PC_Wizzard replied 12 days ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What operating system do u use and what browser?

Customer: replied 12 days ago.
I don't know, I click on Yahoo mail to access my account.
Expert:  PC_Wizzard replied 12 days ago.

Is it a shortcut on your desktop?

Is it opening internet explorer,chrome or firefox?

Customer: replied 12 days ago.
I can rate until I receive help
Expert:  PC_Wizzard replied 12 days ago.

Is it a shortcut on your desktop?

Is it opening internet explorer,chrome or firefox?
Expert:  PC_Wizzard replied 12 days ago.

Hi are you still there?

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