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Hello. My name is ***** ***** I will be assisting you today.
is Shaw an email address or email program?
It has to be set up to go to a email program by default.
You can't have it automatically go to webmail. It has to be an email program like Windows Live, Microsoft Outlook, Thunderbird..etc.
you're logging into your email through Chrome or Internet Explorer correct?
Windows does not send attachments there, it has to be a program installed on your computer
You send a word attachment and it brings up an email in Chrome?