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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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My son was trying to set up his own xbox live account and

Customer Question

My son was trying to set up his own xbox live account and accidentally took over my wifes email account. I can no longer use***@******.***. Any suggestions
JA: Just to clarify, what email service provider are you using for this account?
Customer: hotmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and web
JA: What troubleshooting have you tried?
Customer: Manage how you sign in to Microsoft
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Email
Expert:  sudipto_dutta replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  sudipto_dutta replied 1 month ago.

Can you tell me, what is happening, when you try to access your email account?

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