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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I have to set in a new password. The Verizon store has

Customer Question

I have to set in a new password.
JA: When did you last reset your username and password?
Customer: The Verizon store has helped me to get my phone unblocked, however, I can't seem to Google to hold on to my password. I contacted Google last night and for awhile the password ***** had was working and suddenly was the wrong one. Do you need to have that password?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my computer. But because my phone is blocked out I was sent a 6 number code. Immediately when I received it I quickly typed in the code and told it was wrong. This happened 11 times last night. And soon even my password ***** wrong. Please help, I've been without a cell phone for a week.
JA: What troubleshooting have you tried?
Customer: Explain troubleshooting.
JA: Anything else you want the email expert to know before I connect you?
Customer: Know, guess that's it. I am 74 and thought I was doing well with the new cell.
Submitted: 1 month ago.
Category: Email
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the Gmail address you are having the issue with please?

Use the area immediately below to reply. Thank you.