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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I have been having tremendous problems with my Gmail account

Customer Question

I have been having tremendous problems with my Gmail account for a group that I belong to.
JA: How long have you had this issue with your Gmail account?
Customer: about 3 weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web
JA: What troubleshooting have you tried?
Customer: Going to help screens--they don't deal with my problem
JA: Anything else you want the email expert to know before I connect you?
Customer: This involves authentication via phone and is tying up others access to our group Gmail
Submitted: 1 month ago.
Category: Email
Expert:  Kevin T replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kevin T replied 1 month ago.

Hi,

Do you have any of the recovery info?

Customer: replied 1 month ago.
I need to take a beraak for now for several hours--until about 7:30. Will that be okay?
Expert:  Kevin T replied 1 month ago.

Yes, could I schedule you in for a remote assistance?

Customer: replied 1 month ago.
No--I believe the problem can be handled by text and chat. Remote would involve your logging into my Gmail account and I don't want that.
Customer: replied 1 month ago.
I can send specific details and screen shots.
Customer: replied 1 month ago.
Again, can I come back later tonight?
Expert:  Kevin T replied 1 month ago.

Yes - see you then

Customer: replied 1 month ago.
What is the difference between the previous responses and your offer? Are you milking me for more money. I hope not.
Expert:  Kevin T replied 1 month ago.

It's all automated.

I cannot make it tonight so I will opt out for someone else to join you

Customer: replied 1 month ago.
I have solved the problem myself. Thanks for being available.
I hope I will not be charged.