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Michael
Michael, Computer Software Consultant
Category: Email
Satisfied Customers: 72
Experience:  Computer Software Consultant
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I got an I pad, want to get email back to old format, can't

Customer Question

I got an I pad, want to get email back to old format, can't get rid of spam unless I click on everyone.
JA: Just to clarify, what email service provider are you using?
Customer: Safari
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: use both phone and tablet, have yahoo as a favorite
JA: What troubleshooting have you tried?
Customer: Got a message to go to gear by name to rest format, trouble is no gear showing
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Email
Expert:  Michael replied 4 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Michael , a Sr. Consultant here at JustAnswer.com. I am so sorry to hear about the issue you are having. and I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.

Expert:  Michael replied 4 months ago.

You can use the classic layout in Mail > Preferences > Viewing tab > check Use classic layout.

Also in the Mail menubar, Mail > View > Uncheck organize by conversation.

Expert:  Michael replied 4 months ago.

My goal is to provide you with excellent service – if you feel you have received anything less, and I'm happy to answer any follow-up questions you may have. Otherwise, please Kindly rate me 5 stars when you are done.

Customer: replied 4 months ago.
I googled some help and there is no way to switch back on my I pad. Further the things you suggest are not there.
Expert:  Michael replied 4 months ago.

That's strange. let me look into it. I return in a moment

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