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Hello! Thank you for contacting JustAnswer.com; I am Michael , a Sr. Consultant here at JustAnswer.com. I am so sorry to hear about the issue you are having. and I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.
You can use the classic layout in Mail > Preferences > Viewing tab > check Use classic layout.
Also in the Mail menubar, Mail > View > Uncheck organize by conversation.
My goal is to provide you with excellent service – if you feel you have received anything less, and I'm happy to answer any follow-up questions you may have. Otherwise, please Kindly rate me 5 stars when you are done.
That's strange. let me look into it. I return in a moment