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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have been unable to access my Microsoft g-mail account for

Customer Question

I have been unable to access my Microsoft g-mail account for over a week now. I haven't changed my original password ***** every time try opening it, I get the same reply "wrong password" and then a series of steps leading nowhere.
The Microsoft account I am trying to open is***@******.***
Submitted: 12 days ago.
Category: Email
Customer: replied 12 days ago.
I would prefer to receive a response to the following e-mail***@******.***
Customer: replied 12 days ago.
I am not well-versed in texting messages or receiving them; that's why I would prefer to receive the response/solution via e-mail.
Thank you!
Expert:  PC_Wizzard replied 12 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you have a phone number ending with 09?

Customer: replied 12 days ago.
it is(###) ###-####
Expert:  PC_Wizzard replied 12 days ago.

Please see if you received a text message with a code

Customer: replied 12 days ago.
I received a text message with a code.
Expert:  PC_Wizzard replied 12 days ago.

Please provide that to me

Customer: replied 12 days ago.
This is what I received: +15108170585
Customer: replied 12 days ago.
I also kindly decline your offer to switch to a Secure Remote Assistance.
Expert:  PC_Wizzard replied 12 days ago.

Do you know what your last password *****?

Customer: replied 12 days ago.
it was: pezzaniti1927
Expert:  PC_Wizzard replied 12 days ago.

A text message with a verification code was just sent to (559)(###) ###-####/strong>

It should be a 6 digit code

Customer: replied 12 days ago.
I am sorry but that number is ***** land line. Could you send it to***@******.*** instead?
Thank you!
Expert:  PC_Wizzard replied 12 days ago.

Do you have a number ending with 15?

Customer: replied 12 days ago.
No, I do not.
Expert:  PC_Wizzard replied 12 days ago.

Did you setup a recovery email address on your gmail?

Customer: replied 12 days ago.
I don't remember. My wife originally set it up.
Would it be possible to continue our communication in about 3/4 hrs. By then my wife will be able to assist.
Thank you!
Expert:  PC_Wizzard replied 12 days ago.

No problem I will wait for a response