I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too because JustAnswer is an A+ accredited business with the BBB, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next while fixing the problem.Should you not be interested in this option and would like to solve the problem via this text-based chat instead, just let me know.
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
Are you still there? How should we continue, do you still need help? I am waiting on you here since your last reply.... Please type in the box below, then click on the "Send" button to send me your reply. Thank you.
Thanks for your reply, unfortunately I do not even know about these details, I am just a 3rd party technician who is contracted to JustAnswer. But if you want to lodge a complaint, please call JustAnswer customer care directly in Australia:
I have already initiated the refund for you.
If you have any questions/computer issues in the future and would like to request me directly, please ask them at the following site:
I wish you a very good time and remain with best regards,