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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Ive tried to get my pass word from and it says its sent

Customer Question

Ive tried to get my pass word from***@******.*** and it says its sent security code to***@******.*** but i have not recieved that email
JA: When did you last reset your username and password?
Customer: I cant remember march 2016
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a phone but i was in jail and my wife and i are going through a divorce and she probally changed my pass word
JA: What troubleshooting have you tried?
Customer: Im not very tech savy but for years the pass word was my daughters name Mercedez321 exactly like that then i used Rasmussen777
JA: Anything else you want the email expert to know before I connect you?
Customer: Just that i am paul rasmussen owner of razz777 for years before married and want access back my ph#587(###) ###-####and my other email address is***@******.*** Thanks
Submitted: 2 months ago.
Category: Email
Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 2 months ago.

I checked "*****@******.***" account and it offers resetting the password ***** receiving a verification code to a phone number ending in 77

Do you recognize such phone number and can you receive text messages there?

Type your reply below.

Thanks,
IT Miro

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