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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Can't access email on iPhone and iPad.`, aol aka verizon,

Customer Question

can't access email on iPhone and iPad.`
JA: Just to clarify, what email service provider are you using?
Customer: aol aka verizon
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iPhone and iPad
JA: What troubleshooting have you tried?
Customer: talking to aol help support which changed the password. didn't work
JA: Anything else you want the email expert to know before I connect you?
Customer: I've probably messed up the incoming and outgoing settings.
Submitted: 3 months ago.
Category: Email
Expert:  Viet - Email Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Is your aol email password ***** working fine at the aol.com website?

Do you also have a Windows or Mac computer? If yes, is your email currently working on your computer?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
AOL email is working on PC with windows 10.
Expert:  Viet - Email Tech replied 3 months ago.

Thank you. Let's try on the iPad first. Have you tried to delete your AOL email account on your iPad, then re-add it, and check?

Please reply at the box below. Thank you,

Customer: replied 3 months ago.
Bank wanted to confirm the charges were valid
Expert:  Viet - Email Tech replied 3 months ago.

Yes, please confirm.

- And please let me know this: On your iPad, have you tried to delete your AOL email account on your iPad, then re-add it, and check?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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