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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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Some of my folders in outlook are indented. With the new

Customer Question

Some of my folders in outlook are indented. With the new upgrade I am not able to file anything in them.
JA: How long has this been an issue?
Customer: The indentions have been there for years. I used to be able to file in them. I looked in one of the them. The most recent message was from 2014.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through firefox
JA: What troubleshooting have you tried?
Customer: I haven't tried anything.
JA: Anything else you want the email expert to know before I connect you?
Customer: I think that is all.
Submitted: 4 months ago.
Category: Email
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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