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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I type in my boyfriend's e-mail address and hit Mail and it

Customer Question

I type in my boyfriend's e-mail address and hit Mail and it comes up Refresh the page. I do that and still nothing. This also happens to my e-mail.
JA: Just to clarify, what email service provider are you using?
Customer: Comcast
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Usually a web browser but at times my phone. No problem with my phone or the tablet
JA: What troubleshooting have you tried?
Customer: Just to refresh but I don't know what to do, except call Comcast
JA: Anything else you want the email expert to know before I connect you?
Customer: That's it
Submitted: 12 days ago.
Category: Email
Expert:  Jason Jones replied 12 days ago.

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