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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I type in my boyfriend's e-mail address and hit Mail and it

Customer Question

I type in my boyfriend's e-mail address and hit Mail and it comes up Refresh the page. I do that and still nothing. This also happens to my e-mail.
JA: Just to clarify, what email service provider are you using?
Customer: Comcast
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Usually a web browser but at times my phone. No problem with my phone or the tablet
JA: What troubleshooting have you tried?
Customer: Just to refresh but I don't know what to do, except call Comcast
JA: Anything else you want the email expert to know before I connect you?
Customer: That's it
Submitted: 12 days ago.
Category: Email
Expert:  Jason Jones replied 12 days ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason