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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I am unable to answer emails and send emails from my I

Customer Question

I am unable to answer emails and send emails from my I phone
JA: Just to clarify, what email service provider are you using?
Customer: centurylink
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: reset passwork d reset password ***** it did not work
JA: Anything else you want the email expert to know before I connect you?
Customer: my husbands phone is doing the same
Submitted: 5 months ago.
Category: Email
Expert:  PC_Wizzard replied 5 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you get any errors?

Customer: replied 5 months ago.
Unable to send email . password ***** *****
Expert:  PC_Wizzard replied 5 months ago.

Can you test to see if you can login to your mail account online?

Expert:  PC_Wizzard replied 5 months ago.

Please ignore the popup it's automated.

Expert:  PC_Wizzard replied 5 months ago.

You can test it online

Please click link below to open Centurylink webmail

http://tinyurl.com/ze2ctk8

Expert:  PC_Wizzard replied 5 months ago.

If you can login successfully there we can check your smtp settings on your phone

It should be smtp.centurylink.net Port 587

Customer: replied 5 months ago.
I do not want this service and I did not intentionally authorize a charge for $37.00. Please correct.

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