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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot access my email account-does not accept my name

Customer Question

I cannot access my email account-does not accept my name and/or password
JA: Just to clarify, what email service provider are you using for this account?
Customer: google-
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser-have been unable to access my gmail account since I changed to gmail
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Email
Expert:  Richard replied 11 days ago.

Hi there and welcome

Can you tell me please the part of your email address after the @ symbol?

And when where you last able to sign into your account?

Thank you