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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 35380
Experience:  Over 15 year experience in Email Systems and Programs
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All of my mail is going directly into my trash - it's my

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all of my mail is going directly into my trash - it's my Gmail account.
JA: How long have you had this issue with your Gmail account?
Customer: My account was hacked yesterday or the day before. It has been happening since.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have outlook on my mac and I access it on my iphone.
JA: What troubleshooting have you tried?
Customer: I was able to log back into my account and reset my password. And I can see all e-mail if I watch my trash folder. However, nothing shows up in my outlook or iphone unless I move it from trash to the inbox.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, I think that will be enough. Thanks.

Hi there and welcome

Can you please go to www.gmail.com on your computer

Then click on the Gear wheel in the top right after signing in

Then click on Settings

Then click on Filters and Blocked Addresses and delete all filters listed

Then click on Forwarding and remove any forwarding addresses.

Once done, send yourself a test mail and tell me please if it now works

Thank you

Customer: replied 4 months ago.
Thank you, ***** *****

you're welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit.

Thank you

Richard and 3 other Email Specialists are ready to help you

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