Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. There are 2 ways that emails are accessed on a computer. Please tell me in what way or method you are accessing yours.
First method is by using a web browser like Internet Explorer, Chrome, Firefox, Microsoft Edge, or Safari. Second way is by an email program like MS Outlook 2010, 2013 or 2016, etc. (There are many email programs to list them here)
Which way you are accessing your emails?Please let me know by replying to me here so that I can help you further.