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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I can't find my microsoft live mail folder !!! gmail, on my

Customer Question

I can't find my microsoft live mail folder !!!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my desktop through google
JA: What troubleshooting have you tried?
Customer: I've signed in again to google because my desk top window was missing some icons when I went on line today. My personal folders were missing from the desk top with only the standard google icons on the left.
JA: Anything else you want the email expert to know before I connect you?
Customer: What happened???
Submitted: 5 months ago.
Category: Email
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you unable to access your Windows Live Mail program on your PC?

Please reply in the box just below this. Thank you.

Expert:  Byron replied 5 months ago.

See if you can open it this way: on your keyboard, hold down the Windows logo key (to the left of the spacebar)

and press R.

The Run box will open.

In the text area type: wlmail.exe

and click OK. This should launch Windows Live Mail.

Customer: replied 5 months ago.
what should i do to see whether I've retrieved wlmail?
Expert:  Byron replied 5 months ago.

Can you confirm Windows Live Mail is the program you use to view your email?

Expert:  Byron replied 5 months ago.

Can you confirm Windows Live Mail is the program you use to view your email?

See attachment below

Customer: replied 5 months ago.
FYI I did not receive my file of email messages. Please refund or cancel.
Expert:  Byron replied 5 months ago.

Who was supposed to send you a file of email messages?