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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I am just trying to set up an email acc. a nd I am told

Customer Question

I am just trying to set up an email acc. a nd I am told there is a problem w/ my acct
JA: Have you contacted anyone about your account?
Customer: Don't know how. No Microsoft phone nrs. HELP
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: changed password, etc per computer directions. Had to do it so many times
JA: Anything else you want the email expert to know before I connect you?
Customer: so many times they CLOSED MY ACCT.I know how to get my emails, but I cant get set up to SEND them. (I'm new at this. Very frustrating
Submitted: 4 months ago.
Category: Email
Expert:  Viet - Email Tech replied 4 months ago.

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 4 months ago.
email is tds. using windows 10.Do not start free trial.
Expert:  Viet - Email Tech replied 4 months ago.

Thank you. Please stay with me on this web page. OK, this is a one-time support session per your request.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 4 months ago.

Is your TDS email currently working fine at the TDS.net website?

www.tds.net

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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