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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't get into my account or the Facebook. Same with my

Customer Question

I can't get into my***@******.*** account or the***@******.*** Facebook. Same with my***@******.*** mail account and***@******.*** Facebook.
JA: When did you last use the account?
Customer: Gosh, I can't remember. Maybe since October 2016.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I am a complete dunderhead when it comes to computers. I was using my HP Pavillion PC desktop but it doesn't work.
JA: What troubleshooting have you tried?
Customer: New passwords and every other suggestion available. I seem to be locked out.
JA: Anything else you want the email expert to know before I connect you?
Customer: Frankly, I'd like to get into the above mentioned gmail account / gmail Facebook and yahoo account / yahoo Facebook.
Submitted: 1 month ago.
Category: Email
Expert:  sudipto_dutta replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  sudipto_dutta replied 1 month ago.

Can you tell me, what is the last password, you have used for your gmail email account?

Customer: replied 1 month ago.
I don't remember it as I have moved from Colorado to Arizona and my passwords that were written down are lost.
Expert:  sudipto_dutta replied 1 month ago.

Are you replying me from your PC?

Customer: replied 1 month ago.
what good is this service if I can't get help. i give up.
Expert:  sudipto_dutta replied 1 month ago.

I can connect to your PC, but for that you have to follow some steps on your PC, can you do that, then I can give you the steps.

Expert:  sudipto_dutta replied 1 month ago.

Do you want to close this question?

Customer: replied 1 month ago.
This website can't help me via Secure Remote Assistance, I see no reason to have this account and I am going to cancel. Sorry that this was a waste of my time and has managed to confuse me even more!
Expert:  sudipto_dutta replied 1 month ago.

Who said you that, we cannot help you by remote support, I said that I can only connect to your PC, if you are able to follow some steps on your computer, are you ready for that?

Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more.
Please tell me if you still require assistance with the accounts problem?

Type your reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro