Hello,I am Pete, and I'll be happy to assist with your question today.
What is the make and model number of the phone that you are having problems with?
That's ok, you can ignore any automated offers that may pop up - they are sent automatically by the site.
Have you tried charging the cordless handset?
If the handset is charged, try pressing and holding the red Power button (to the right side of the arrow buttons).
Let me know if it turns on?
Have you tried charging the cordless handset for a few hours with the new battery fitted in it?
Did you find the power button ok on the handset?
It is also called the OFF button - try pressing and holding it down for several seconds and let me know if there is any response?
Yes, I have been looking into this for you, and if the battery works in another phone but will not work with this phone when you press and hold the OFF (power) button, then the handset has a fault.