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Ask Pete Your Own Question

Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 16498
Experience:  CISCO certified computer and networking expert
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One that will not turn I type something in. and then it

Customer Question

one that will not turn I type something in. and then it freezes
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Comcast
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Desktop
JA: What troubleshooting have you tried?
Customer: Nothing yet, this just started. Is there any way I can just ask you the question about my Panasonic phone?
JA: Anything else you want the email expert to know before I connect you?
Customer: Nothing Else. Thank You.
Submitted: 1 month ago.
Category: Email
Expert:  Pete replied 1 month ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 1 month ago.

What is the make and model number of the phone that you are having problems with?

Customer: replied 1 month ago.
Panasonic Model KX-TGA244B
Customer: replied 1 month ago.
I decided not to secure connect. Typing is fine.
Expert:  Pete replied 1 month ago.

That's ok, you can ignore any automated offers that may pop up - they are sent automatically by the site.

Expert:  Pete replied 1 month ago.

Have you tried charging the cordless handset?

Customer: replied 1 month ago.
That Is Fine. Typing Will Be OK With Me.
Expert:  Pete replied 1 month ago.

If the handset is charged, try pressing and holding the red Power button (to the right side of the arrow buttons).

Let me know if it turns on?

Customer: replied 1 month ago.
The phone won't even turn on. I was having problems with it saying only 1 bar was charged.
I called Panasonic, and they sent me a new battery. in the course of waiting, the phone just quit.
when I got the new battery, I put it in, but the phone was blank. I tried the new battery in the other phone, and it works good, so something in the phone got messed up and it will not turn on. No dial tone, no nothing. Will not charge in either base.
Customer: replied 1 month ago.
Both charging bases work fine, because I put the one phone that works in them and they
both seem to charge the one phone.
Expert:  Pete replied 1 month ago.

Have you tried charging the cordless handset for a few hours with the new battery fitted in it?

Expert:  Pete replied 1 month ago.

Did you find the power button ok on the handset?

Customer: replied 1 month ago.
but when I put the phone in either charger, it does not even beep saying that it's in the charger.
i put it in all night, but the phone still has no power. nothing to show that it is on. It doesn't ring, or have any kind of dial tone when I try the speaker part of it either. It's just dead.
Customer: replied 1 month ago.
There is nothing like that that I can find.
There is an off -mute-talk-sp phone button on the phone itself.
I tried all those, nothing.
Customer: replied 1 month ago.
There is no red power button. Just the buttons I described.
Expert:  Pete replied 1 month ago.

It is also called the OFF button - try pressing and holding it down for several seconds and let me know if there is any response?

Customer: replied 1 month ago.
Nothing. I Tried That Numerous times. I Tried for about 30 seconds, and it still did not work.I even tried removing the battery numerous times to see if that was the problem. No Dice.
Customer: replied 1 month ago.
Pete: Are You Still There?
Expert:  Pete replied 1 month ago.

Yes, I have been looking into this for you, and if the battery works in another phone but will not work with this phone when you press and hold the OFF (power) button, then the handset has a fault.