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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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You shut off my account saying "...your trial period has

Customer Question

You shut off my account saying "...your trial period has ended"??? I have an account and you should have notified me that a new license fee was due.
JA: Have you contacted anyone about your account?
Customer: Just you
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none - just contacted you - Adobe website not available to me to troubleshoot - had to go direct to you. My customer # is(###) ###-####JA: Anything else you want the email expert to know before I connect you?
Customer: what to do to re-connect
Submitted: 3 months ago.
Category: Email
Expert:  Jess M. replied 3 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. May I know which account you were referring to?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess