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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I've been trying to access my gmail account but cannot. I

Customer Question

Hi Pearl my name is ***** ***** I've been trying to access my gmail account but cannot. I cannot access my phone as it had to be rebooted to factory reset and now I'm have trouble
JA: How long have you had this issue with your Gmail account?
Customer: Since yesterday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ON the phone
JA: What troubleshooting have you tried?
Customer: old password ***** I first opened the account, answering the security question. I've been doing this from a computer
JA: Anything else you want the email expert to know before I connect you?
Customer: I need the access to get the phone back in service
Submitted: 4 months ago.
Category: Email
Expert:  Richard replied 4 months ago.

Hi there and welcome

What exactly happens when you try to sign into your Gmail account?

Try to do this from the link below

www.gmail.com

Let me know the results please.

Expert:  Richard replied 4 months ago.

Hi Gloria

Can you return to your question here please?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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