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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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Im locked out of my email because i forgot my password, i

Customer Question

im locked out of my email because i forgot my password
JA: When did you last reset your username and password?
Customer: i dont remember
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Email
Expert:  Byron replied 5 months ago.

Hi. My name is***** you for your question. Do you need assistance regaining access

to your email account?

Please reply in the box just below. Thank you.

Customer: replied 5 months ago.
Customer: replied 5 months ago.
i forgot my password
Expert:  Byron replied 5 months ago.

Thank you. Disregard the secure remote pop up.

Can you tell me your e-mail address please.

Customer: replied 5 months ago.
Expert:  Byron replied 5 months ago.

Thank you. I won't be able to assist with this as there are no recovery options available

except filling out the personal information Google requires from you. Google offers no phone

support for free e-mail accounts.

Contact JustAnswer customer service at: 1.***-***-**** and they can credit your account.