Need Help With Email? Ask Your Email Questions Online
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Thank you for the information. Are you using a Windows computer to access your emails or a Mac? or a smartphone?
Can you please tell me the previous or last working password ***** this account?
I am now trying the reset process and it is asking for your family name.
That password ***** ***** accepted. I am now trying the reset procedures. Can you please tell me your Last Name?
Thank you. Do you still have access to your yahoo email account that looks like this ==> p**********bb @ yahoo.com?
Or do you still use your mobile phone ending in 9716?
But do you recognize that email address?
Can we try to recover that Yahoo email address first? Please tell me the part before the @yahoo.com. I am suggesting this because you said the phone number on your sbcglobal account is NO longer in use so the only possible option is the yahoo email.
Please take your time
Thank you. Please give me a moment and see if we can recover this Yahoo account first.
Please give me some time since I believe Yahoo mail services are down at the moment
Oh ok. We can resume with this by then. Thanks for your patience.
Hope to hear from you tomorrow then
Ok, I am here. Let us now try the recovery of the yahoo email. Give me a moment