My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.
By the way, do you have access to this cell number.. (•••) •••-••01
If so, share me the complete number
Are you still there
You may download and below tool on your computer for starting secure remote support
1: Click Above link
2: Click "I Agree"
3: Click "Download"
4: Double click to run downloaded file